| "The Perfection's in the Reflections" Residential & Commercial Cleaning Services 513-678-0844 |
"We don't cut corners. We clean em" |
Serving all of Cincinnati
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Q.) Will the same person or team clean my house every time?
Whenever possible, we prefer to designate a team to a particular customer to ensure familiarity and consistency. However, due to illness
or vacations, this is not always possible. From our discussions with you, we develop a Client Profile. It consists of a checklist and
description of what work and how that work is to be done. Any of our staff cleaning your home will be fully aware of your profile. If
changing teams is unavoidable, you should not see any difference at all.
Q.) Do you take credit cards?
Yes, we accept cash, check, Visa, or MasterCard. Payment is due at the conclusion of our visit, unless you would like to be on a monthly
billing cycle.
Q.) Do you provide a warranty?
Yes, Customer Satisfaction is our #1 priority! If there is ever a problem or concern with the job that has been done, please call us ASAP,
and we will be more than happy to take care of what ever issue you may have. Even if a re-clean is not necessary, your concerns are
helpful in enabling us to meet your expectations. Your business is important to us. We are confident that our strong customer service
backgrounds will be an asset in solving any issue to your satisfaction.
Q.) Do I have to be at home for your visits?
It is really up to you. The majority of our customers prefer to leave a key and or garage code with us, and are not at home when we visit.
Q.) Do you visit on the same day of the week?
We will come to an agreement as to what day of the week is best for you and our schedule - for example, every other Tuesday. Our team
will arrive no earlier than 8:30 am and finish no later than 5:00 pm. We cannot commit to a regular time as we may have cancellations or
additional work that particular day. Although, we do try to accommodate special requests.
Q.) What about pets?
During our on-site visit to generate a quote, we would like to be introduced to your pet. Knowing its name, its character and whether it
will be bothered by us working in your house without you being present is important. We need to find a way so the pet is not upset when
we visit and at the same time it does not prevent us from doing our job. We have no problem placing your pet somewhere in the house
where it will feel safe and comfortable for the duration of our visit. For others, the preference is to just let the pet be. Either way, we are
sure we can work out something, just as we have with our existing customers who have pets.
Q.) Will you remind us prior to your visit?
If you wish, we can call you the night before to remind you. We typically do that for our new customers until our visits become part of
their routine and it becomes unnecessary.
Q.) Is a contract necessary?
We do not wish to create such an unnecessary stressful situation. Our customers should not be locked into a binding contract with terms
and conditions. They should be empowered to cancel our services at any time, for whatever reason, if they feel they wish to. We are
confident of the quality and consistency of our work - currently all our customers have complete freedom as they are not under any
contract.
Q.) What if you decide to go on vacation?
Please give us as much notice as possible (at least a week prior) and we will gladly suspend our service for the duration of your vacation,
if that is what you wish. If you want us to continue, we will be happy to empty the mailbox, switch on or off lights, or whatever else that
will make your house look like it is occupied.
Q.) What if you want more visits correlating to your entertaining schedule particularly around the end of the year
holidays?
We would be pleased to accommodate you. However, please note that we do have a fixed amount of employees and that is a very busy
period. The earlier you can advise us, the more chance we will be successful at assisting you.
Q.) What if one of our routine visits falls on a holiday?
We will be contacting you in advance of the holiday to reschedule.
Q.) Who supplies the cleaning products?
We generally provide all of the cleaning products as it is convenient and cost effective for you. If you wish, we would be pleased to use
your own preferred supplies.
FAQ
Below is a list of questions most often asked of our services:
Q.) How long have you been cleaning homes?
Although this is a new venture for Reflections Mobile Detailing, LLC, Kenny & Monica Hinds have hired a
professional cleaning staff with over 25 years experience. Donna Proffitt has assumed the Supervisor position in
getting this sector of our business up and running. She has owned her own residential cleaning business for nearly
23 years. Being the mother of Kenny, I guess you could say that we have the utmost confidence in knowing that our
staff and customers are in the best of hands.
Q.) Are you Insured?
Yes, Reflections Mobile Detailing, LLC is fully insured with $1,000,000.00 liability insurance, and each of our
professional cleaning members are bonded as well.
Below is a list of questions most often asked of our services:
Q.) How long have you been cleaning homes?
Although this is a new venture for Reflections Mobile Detailing, LLC, Kenny & Monica Hinds have hired a
professional cleaning staff with over 25 years experience. Donna Proffitt has assumed the Supervisor position in
getting this sector of our business up and running. She has owned her own residential cleaning business for nearly
23 years. Being the mother of Kenny, I guess you could say that we have the utmost confidence in knowing that our
staff and customers are in the best of hands.
Q.) Are you Insured?
Yes, Reflections Mobile Detailing, LLC is fully insured with $1,000,000.00 liability insurance, and each of our
professional cleaning members are bonded as well.
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