_____________________________________________________________________
Will the same person or team clean my house every time?
Whenever possible, we prefer to designate a team to a particular customer to ensure familiarity and
consistency. However, due to illness or vacations, this is not always possible. From our discussions
with you, we develop a Client Profile. It consists of a checklist and description of what work and how
that work is to be done. Any of our staff cleaning your home will be fully aware of your profile. If
changing teams is unavoidable, you should not see any difference at all.
Do you take credit cards?
Yes, we accept cash, check, Visa, or MasterCard. Payment is due at the conclusion of our visit, unless
you would like to be on a monthly billing cycle.
Do I have to be at home for your visits?
It is really up to you. The majority of our customers prefer to leave a key and or garage code with us,
and are not at home when we visit.
Do you visit on the same day of the week?
We will come to an agreement as to what day of the week is best for you and our schedule - for
example, every other Tuesday. Our team will arrive no earlier than 8:00 am and finish no later than
5:00 pm. We cannot commit to a regular time as we may have cancellations or additional work that
particular day. Although, we do try to accommodate special requests.
What about pets?
During our on-site visit to generate a quote, we would like to be introduced to your pet. Knowing its
name, its character and whether it will be bothered by us working in your house without you being
present is important. We need to find a way so the pet is not upset when we visit and at the same time
it does not prevent us from doing our job. We have no problem placing your pet somewhere in the
house where it will feel safe and comfortable for the duration of our visit. For others, the preference is
to just let the pet be. Either way, we are sure we can work out something, just as we have with our
existing customers who have pets.
Is a contract necessary?
We do not wish to create such an unnecessary stressful situation. Our customers should not be
locked into a binding contract with terms and conditions. They should be empowered to cancel our
services at any time, for whatever reason, if they feel they wish to. We are confident of the quality and
consistency of our work - currently all our customers have complete freedom as they are not under
any contract.
What if you decide to go on vacation?
Please give us as much notice as possible (at least a week prior) and we will gladly suspend our
service for the duration of your vacation, if that is what you wish. If you want us to continue, we will be
happy to empty the mailbox, switch on or off lights, or whatever else that will make your house look
like it is occupied.
What if you want more visits correlating to your entertaining schedule,
particularly around the end of the year holidays?
We would be pleased to accommodate you. However, please note that we do have a fixed amount of
employees and that is a very busy period. The earlier you can advise us, the more chance we will be
successful at assisting you.
Who supplies the cleaning products?
We generally provide all of the cleaning products as it is convenient and cost effective for you. If you
wish, we would be pleased to use your own preferred supplies. We only ask that you supply the
vacuum, mop and broom due to cross contamination from one home to the next.
Will the same person or team clean my house every time?
Whenever possible, we prefer to designate a team to a particular customer to ensure familiarity and
consistency. However, due to illness or vacations, this is not always possible. From our discussions
with you, we develop a Client Profile. It consists of a checklist and description of what work and how
that work is to be done. Any of our staff cleaning your home will be fully aware of your profile. If
changing teams is unavoidable, you should not see any difference at all.
Do you take credit cards?
Yes, we accept cash, check, Visa, or MasterCard. Payment is due at the conclusion of our visit, unless
you would like to be on a monthly billing cycle.
Do I have to be at home for your visits?
It is really up to you. The majority of our customers prefer to leave a key and or garage code with us,
and are not at home when we visit.
Do you visit on the same day of the week?
We will come to an agreement as to what day of the week is best for you and our schedule - for
example, every other Tuesday. Our team will arrive no earlier than 8:00 am and finish no later than
5:00 pm. We cannot commit to a regular time as we may have cancellations or additional work that
particular day. Although, we do try to accommodate special requests.
What about pets?
During our on-site visit to generate a quote, we would like to be introduced to your pet. Knowing its
name, its character and whether it will be bothered by us working in your house without you being
present is important. We need to find a way so the pet is not upset when we visit and at the same time
it does not prevent us from doing our job. We have no problem placing your pet somewhere in the
house where it will feel safe and comfortable for the duration of our visit. For others, the preference is
to just let the pet be. Either way, we are sure we can work out something, just as we have with our
existing customers who have pets.
Is a contract necessary?
We do not wish to create such an unnecessary stressful situation. Our customers should not be
locked into a binding contract with terms and conditions. They should be empowered to cancel our
services at any time, for whatever reason, if they feel they wish to. We are confident of the quality and
consistency of our work - currently all our customers have complete freedom as they are not under
any contract.
What if you decide to go on vacation?
Please give us as much notice as possible (at least a week prior) and we will gladly suspend our
service for the duration of your vacation, if that is what you wish. If you want us to continue, we will be
happy to empty the mailbox, switch on or off lights, or whatever else that will make your house look
like it is occupied.
What if you want more visits correlating to your entertaining schedule,
particularly around the end of the year holidays?
We would be pleased to accommodate you. However, please note that we do have a fixed amount of
employees and that is a very busy period. The earlier you can advise us, the more chance we will be
successful at assisting you.
Who supplies the cleaning products?
We generally provide all of the cleaning products as it is convenient and cost effective for you. If you
wish, we would be pleased to use your own preferred supplies. We only ask that you supply the
vacuum, mop and broom due to cross contamination from one home to the next.
| Reflections Mobile Detailing, LLC | 8336 Sandhill Dr. Loveland, Ohio 45140 | Phone: 513-678-0844 Fax: 513-899-2277 |
| 2010 Reflections Mobile Detailing, LLC. All Rights Reserved. |
Service area includes, but not limited to the following Counties, Cities, Towns, and Zip Codes:
Warren County: Blanchester 45107, Carlisle 45005, Cincinnati 45241, 45249, Clarksville 45113, Dayton 45458, Franklin 45005, Harveysburg 45032, Goshen 45122, Kings Mills 45034, Lebanon 45036, Loveland
45140, Maineville 45039, Mason 45040, Miamisburg 45342, Middletown 45044, Morrow 45152, Oregonia 45054, Pleasant Plain 45162, South Lebanon 45065 Springboro 45066, Waynesville 45068
Clermont County: Amelia 45102, Batavia 45103, Bethel 45106, Goshen 45122, Loveland 45140, Marathon 45145, Miamiville 45147, Newtonsville 45158, Newtown 45245, Cincinnati 45245,
Day Height 45150, Felicity 45120, Milford 45150, Owensville 45160, Williamsburg 45176
Hamilton County: Anderson 45244 45254 45255, Blue Ash 45236 45241 45242, Cincinnati 45209 45249, Cleves 45002, Harrison 45030, Loveland 45140 45111, Madeira 45243, Miamitown 45041, Montgomery
45242, Mount Healthy 45231, Mount Washington 45230, Newtown 45244, Norwood 45212, Reading 45215 45236, Sharonville 45241, Springdale 45246, Colerain Township 45239 45247 45251 45252 45239 45247
45251 45252, Symmes Township 45249, Wyoming 45215 45231
Butler County: Fairfield 45011 45014 45018, Hamilton 45011 45012 45013 45014 45015 45018 45025 45026, Indian Springs, Liberty Township 45050 45044 45069 45011 West Chester 45069 45071
Warren County: Blanchester 45107, Carlisle 45005, Cincinnati 45241, 45249, Clarksville 45113, Dayton 45458, Franklin 45005, Harveysburg 45032, Goshen 45122, Kings Mills 45034, Lebanon 45036, Loveland
45140, Maineville 45039, Mason 45040, Miamisburg 45342, Middletown 45044, Morrow 45152, Oregonia 45054, Pleasant Plain 45162, South Lebanon 45065 Springboro 45066, Waynesville 45068
Clermont County: Amelia 45102, Batavia 45103, Bethel 45106, Goshen 45122, Loveland 45140, Marathon 45145, Miamiville 45147, Newtonsville 45158, Newtown 45245, Cincinnati 45245,
Day Height 45150, Felicity 45120, Milford 45150, Owensville 45160, Williamsburg 45176
Hamilton County: Anderson 45244 45254 45255, Blue Ash 45236 45241 45242, Cincinnati 45209 45249, Cleves 45002, Harrison 45030, Loveland 45140 45111, Madeira 45243, Miamitown 45041, Montgomery
45242, Mount Healthy 45231, Mount Washington 45230, Newtown 45244, Norwood 45212, Reading 45215 45236, Sharonville 45241, Springdale 45246, Colerain Township 45239 45247 45251 45252 45239 45247
45251 45252, Symmes Township 45249, Wyoming 45215 45231
Butler County: Fairfield 45011 45014 45018, Hamilton 45011 45012 45013 45014 45015 45018 45025 45026, Indian Springs, Liberty Township 45050 45044 45069 45011 West Chester 45069 45071
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